There are many people at MSC who are standing by and ready to help. Please see the appropriate division for your questions or needs. Please contact the CIVMAR Support Center if you can’t locate the necessary point of contact.
Benefits Points of Contact
All Military Sealift Command (MSC) Civil Service Mariners (CIVMARs) who have questions about health insurance, life insurance, retirement, or Thrift Savings Plan, please call the Civilian Benefits Center line.
Civilian Benefits Center Line
**Hours: **0730-1930 EST, Monday through Friday
Select menu option #4 to speak with a customer service representative. Please be aware during the month of December that the Benefits line call volume is typically highest 1000-1500 EST. If you call and are placed in a queue, please continue to hold until a customer service representative answers your call. You may also make your call outside the peak call hours.
The new DONHR website provides Department of the Navy civilian employees with comprehensive information and education tools. For recent information on retirement and benefits, all employees should bookmark the Benefits pages.
The Employee Benefit’s branch is located on Morris Street, Building K-BB 2nd Floor in Norfolk, VA. Call to make an appointment with a HR Specialist.
HR Specialist - Employee Benefits
**Phone: **757-341-6473, 757-341-6474, or 757-341-6475
HR Specialist – Perform Management & Employee Benefits
Supply HR Specialist –Work/Life Services
Contact MSC Work/Life Services Branch regarding Workers’ Compensation, Leave, Awards and DONCEAP
HR Specialist – Drug Free Workplace
24/7 Support. Confidential Counseling. Ship Visitation. Faith Based Resources Assistance. Suicide Prevention. Family Support.
Cell (worldwide): +1 757-651-1926
EEO Points of Contact
EEO and Affirmative Employment Division (N02E)
Mailing address: Military Sealift Command
471 East C Street, Bldg. SP-47
Norfolk, VA 23511-2419
Attn: Code N02E E-mail Address: MSC_EEO@us.navy.mil
MSC EEO Hotline: 757-341-3310
**Fax Number: **757-443-3083
Other Hotline Numbers
Department of Defense: 800-424-9098
MSC Inspector General: 866-836-6919 (waste, fraud, abuse, criminal activity)
Department of the Navy: 800-522-3451
Labor & Employee Relations Points of Contact
Supervisory HR Specialist (LER)
HR Specialist (LER)
Phone: 757-341-6461, 757-341-6463, 757-341-6464 or 757-341-6465
HR Specialist (ER)
Email: MSC_HR_LER@us.navy.mil (Send all disciplinary actions, grievances, related inquiries, premium pay disputes to ensure that any correspondence you may send us is not missed or left unanswered.)
Marine Placement Points of Contact
Medical Points of Contact
For any medical related inquiries, or to schedule medical appointments, contact the CIVMAR Support Center at:
757-341-4610, 757-341-4611, or 800-793-5784.
The MSO is the point of contact for questions from shipboard personnel regarding out-port physicals. CIVMARs ashore may contact the respective Force Medical offices:
If you have been medically repatriated off a ship due to a work-related injury, you must keep MSC Medical updated as well as the MSC Office of Workers Compensation Program (OWCP) staff. The OWCP representative is assigned based on first letter of the mariner’s last name:
**Alpha A-F: **757-341-6478
**Alpha G-M: **757-341-6475
**Alpha N-Z: **757-341-6474
For questions regarding the Medical Summary Form call:
866-827-4955 or 757-443-5760
To submit Medical Summary Form or other medical documentation, please use email or fax numbers:
MSC_ForceMedical@us.navy.mil, 866-324-4955 or 757-443-5767
Marine Employment Division Point of Contact
**Branch Head: **757-443-2826
Senior HR Specialist: 757-443-2828
**Senior HR Specialist: **757-443-1752
**Branch Head: **757-443-2856
**Senior HR Specialist: **757-443-5837
**Senior HR Specialist: **757-443-5935
Branch Head: 757-443-2871
**Senior HR Specialist: **757-443-2858
**Senior HR Specialist: **757-443-2854
Travel Points of Contact
Travel Claims Office
If your last name begins with:
**CIVMAR Assistance toll free: **800-793-5784
Mail Travel Claims
Military Sealift Command
471 East C Street SP-64
ATTN: TRAVEL CLAIMS
Norfolk, VA 23511-2419
CIVMAR Support Center (CSC)
The CIVMAR Support Center (CSC) is committed to providing outstanding customer service and is a “one-stop” shop set up to assist all civil service mariners and their family members with help relating to:
- Worker's compensation
- U.S. Coast Guard licensing requirements
- Sea Service Letters
- Medical scheduling
- CIVMAR employment opportunities
- Application procedures
- And more...
You can contact the CSC with questions by phone, email or fax. Someone will be available to assist you 0700-2000 EST**, Monday through Friday. (Closed on federal holidays.) Please contact by calling 757-341-4610 or 800-793-5784. If you are unable to reach someone, please send an email or leave a voicemail and someone will be in touch with you. The full directory is here: CSC Phone Directory.
The CSC office is located on Naval Base Norfolk:
9276 3rd Avenue
Norfolk, VA 23511
Walk-ins welcome to those with base access 0800-1700 EST
Death of a CIVMAR
To report the death of a CIVMAR, call 24 hours a day 618-530-0161.
Emergency After-hours CDO
In the case of an emergency during the evening (after close of CSC 2000 EST), weekend or holiday, call the MSC CDO 618-530-0161.
Customer Support Unit (CSU) West
Hours: 0700-1530 PST
Point Loma Naval Submarine Base
140 Sylvester Rd. Bldg. 215
San Diego, CA 92106
For hotel reservations, please call 619-524-9928 or email MSC CIVMAR_HOTEL@us.navy.mil.
Customer Support Unit (CSU) East
Hours: 0700-1530 EST
Naval Station Norfolk
Norfolk, VA 23511
For hotel reservations please call 757-443-1832 or email MSC_CIVMAR_HOTEL@us.navy.mil.